appointment/cancellation policy: 

  • If you're going to be late, please call. Because we value each clients time, anything after 20 min. stands to be rescheduled. If it's rescheduled, there's a $25 fee. 
  • We require a 24 hr notice for cancellations. If you are not able to make your appt. be courteous and cancel promptly.  
  • At the very bottom of your CONFIRMATION EMAIL there's a "manage your appt" link. Cancellations made within less than 24 hours before your appointment is considered a NO SHOW. A $25 fee will be assessed ... $100 if you no show for a sew- in. 
  •  Feel free to change your appt time and/or date. HOWEVER, WE DO NOT RESCHEDULE THE SAME APPT MORE THAN TWICE. 
  • ALSO NOTE: Do not send a cancellation message via Facebook or other social media. Use the cancellation link, or call the salon. 
  •  We are not open on Sundays and Mondays. For that reason, If you desire to cancel a Tuesday appt. YOU MUST DO SO THROUGH YOUR CONFIRMATION EMAIL.

  • ONCE YOU HIT CONFIRM, YOUR APPT IS MADE! DO NOT RESCHEDULE ANOTHER APPT W/O CANCELLING THE FIRST, PLEASE. This is to avoid blocking time slots and the opportunity for other clients who may need services. If two appts are scheduled w/o cancelling the first, to avoid confusion, they both will be deleted.
  • **BE SURE TO DOUBLE CHECK YOUR APPT TIME AND DATE** 
  • We accept cash, debit, and all major credit cards. If you need to go to the bank, please do so prior to your appt. 
  • If it's not listed as a service, We don't do it. For ex. Braids, lace front wigs, dreads, braid take downs, and sew in take downs.  
  • If for any reason a client is dissatisfied with their cut or color ONLY, we will gladly adjust the cut or color within seven (7) days of the original appointment, at no additional charge.

  • Lastly, the waiting area is for clients receiving services. No children, Friends, or family, unless being serviced.  

*We reserve the right to refuse service to anyone, at any time.




Scheduling 
    Policy
Beauty Inc- Urban Hair Retreat